FAQs & Policies

Q: My Nationals tells us we are only allowed to purchase products from licensed vendors. Are you licensed with my group?
A: Greek Creations.com is proud to be an Officially Licensed Vendor to over 55 of the largest National Fraternities and Sororities.
Click this link to view our list of licensed groups and learn more about why working with a licensed vendor like Greek Creations.com is so important.

Q: Is ordering on the Greek Creations.com store secure?
A: Yes, all transactions made on the GreekCreations.com store are safe and secure and are protected by "Site Safe" encryption technology by Network Solutions. Our sites security level is above industry standards.

Q: I do not see my group listed. Can I get this item customized for my organization?
A: Most of our items are customizable for any Fraternity or Sorority (National, Regional or Local). Just choose your groups letters in the available dropdown fields. If the item has a drop down window listing specific group names, this means that this product is only available for these specific organizations.

Q: How long will it take to get my items?
A: Greek Creations.com prides itself on fast service. All orders are shipped promptly after project completion. Production times vary from product to product, please see production times listed under the shipping info tab of the item ordered. If you need your item even quicker, we also offer rush production services in most cases. Time is transit is in addition to production time and is approximately 3-5 business days pending on the destination zip code.

Q: How can I get special pricing and promotions?
A: At the bottom of the website sign up to receive newsletters, discounts and special offers exclusive to members. At Greek Creations.com membership does have its privileges.

Q: Will I receive a confirmation e-mail after I place my order?
A: Yes you will! A detailed receipt/invoice and confirmation of your order will be sent to the e-mail address you provided immediately following the checkout process. Please review and verify that all order information is accurate.

Q: What if I made a mistake when I placed my order?
A: Online orders are processed promptly the next business day. Call GreekCreations.com no later than 9:00 am (CST) the following business day from when the order was placed to make any changes or corrections. Once an order has gone into production, we are not responsible for customer errors.

Q: Can I change quantities once my order has been placed?
A: Due to production scheduling, quantities cannot be reduced after placing your initial order in most cases, but if production has not begun we would be glad to add to your order. Please call a customer service representative at 1.800.820.8384 or email us at sales@greekcreations.com with any questions. A $5.00 transaction fee will be added to any add-on orders in addition to the cost of the additional item(s).

Q: Can your designs be changed? Am I limited to only the artwork on your website?
A: Any of our designs can be customized specifically for you and your group at no additional charge. We also welcome new art. If you have a design idea, let our art team put their talents to work and create a custom design that will exceed your expectations.

Q: How can I send you my own artwork?
A: Whenever possible we request image files be sent as vector images. The preferred file formats are: Macromedia Freehand, Adobe Illustrator or a vector PDF. If these versions are not available, files may also be submitted in a Photoshop .TIF or .PSD. These files must be a minimum of 300 dpi to the correct imprint dimensions or larger. If compression is needed we can open .zip, .rar or .sit files. Please don't hesitate to contact our art department if further instruction or assistance is needed. Note: All custom projects include one hour of graphic design work at no additional charge and can usually be completed within this time. Projects that exceed this time will be charged at $35.00 per hour with a one hour minimum and half hour increments after that..

Q: Will I be able to see my artwork before you begin production?
A: All custom artwork will be emailed to the customer in the form of a design proof within 24-48 hours from the date your order was processed. We will not begin production on your project until the art has been approved online. Prompt approval of your design proof is necessary in order not to delay our production schedule and jeopardize your in-hands date.

Q: When does production begin on my order?
A: Production begins the next business day following the date your order was placed. For example, if your order is placed over the weekend (Friday-Sunday), production time will start the following Monday. If your order is placed Monday - Thursday, your order's production time will start the following business day. Orders placed under rush production or orders placed over the phone are put into production immediately.

Q: How will my merchandise be shipped?
A: All orders are shipped promptly after project completion via UPS, Fed Ex or the United States Postal Service. Time is transit is approximately 3-5 business days pending on the destination zip code. Any order that is returned to us and needs to be re-shipped due to failure of receipt or an improper address will be charged the original shipping amount when reshipped.

Q: What if I order more than one item and they have different production times?
A: If you order additional merchandise that has different production times, we will in most cases wait until all items are completed and ship out your order complete. We recommend placing separate orders if you need an item in a shorter period of time than the furthest out production period. Some items may be shipped separately at our discretion. If this occurs, the customer will not be charged any extra shipping fees.

Q: How will I know if my order has shipped and how can I track my order?
A: Once your order ships, we will email you notification and tracking information. You can also click on this link to go to our online tracking system. Follow the instructions given to keep updated on your orders progress. Please note that our online system will only be able to track orders that have already shipped. For production times, please see times listed under the shipping info tab of the item ordered.

Q: I need my item yesterday. Is rush service available?
A: Rush production is an option available for most items in our store. Rush production times vary from product to product. See rush production times listed for your specific item of interest. Rush production times listed include time in production. Shipping or time in transit is in addition. If an item is ordered and it asked you to include your “latest date you can receive this order”, please enter the latest date. Entering an unrealistic date may hold up your order until we are able to contact you by phone to clarify. If an item you're interested in does not have a rush service option noted, please feel free to contact a customer service representative at 1.800.820.8384 or email us at sales@greekcreations.com for assistance.

Q: Do you offer any products that are not included in your website?
A: "If you can think it, we can ink it!" GreekCreations.com is the largest source for custom and stock Fraternity and Sorority merchandise in the industry. In addition, we are a full service distributor of Promotional Products and Advertising Specialties. If you don't find what you are looking for on our website, just ask one of our customer service team members and we will do everything we can to meet your needs.

Q: What if I find an item on another site that has a lower price? Will you price match?
A: Special discounts are available on larger group orders; please contact GreekCreations.com for more details. GreekCreations.com guarantees competitive pricing. In the unlikely event that you find a legitimate licensed competitor offering a lower price, we will beat it. This offer is not good on sale or closeout items.

Q: Can I return or exchange my merchandise?
A: Since the majority of our products are custom made to the customer's specifications (sizes, colors, quantities and embellishments), returns are not generally accepted. We are only able to accept returns on defective merchandise. In these rare cases, the defective item will need to be returned to us and when it arrives, a replacement item will be sent out. Do not send back items prior to contacting us. A return authorization must be given and notice of the defect must be received in writing within seven days of merchandise receipt.

Q: Can I cancel an order once it has been placed?
A: Online orders are processed promptly the next business day. Rush orders & orders placed over the phone are processed immediately. Once an order is in production, it cannot be cancelled. If we can cancel your order, the customer is responsible for any cost incurred up to the time of the cancellation. A processing or re-stocking fee of 20% will apply if we have ordered the goods or products needed to create your order. A $5.00 cancellation fee will be deducted from your refund in order to process your cancellation request.

Q: Your store is having problems authorizing my credit card, why is that?
A: Make sure you are using a Visa, MasterCard, Discover, or American Express card. Please verify that all of your information given is accurate. Incorrect card numbers, expiration dates, and security codes located on the back of the card will often cause a transaction decline. Your billing address should match the address where your credit card statements are mailed. After three unsuccessful attempts, for security reasons our site will no longer accept your transaction. If this occurs, please call us for assistance.

Q: What are your shipping fees?
A: Our online store will calculate shipping charges for you using the United Parcel Service (UPS) rate tool. Shipping fees are determined by many factors including the method of shipping, number and weight of the boxes and the origination and destination zip codes. All shipping quotes are calculated using ground service rates. If expedited shipping is required or you are placing a group screen printing order, please call for a quote.

Q: Do you have a Catalog?
A: Our product line is always a work in progress. We are constantly adding new and unique items therefore a print catalog is not available. Our website is the best source for the newest merchandise and hottest trends.

Q: What forms of payment do you accept?
A: We accept all major credit & debit cards (Visa, MasterCard, American Express & Discover Cards). Payment by check or money order is accepted and orders must be placed over the phone prior to mailing in payment. One check or money order per transaction please. Production on your project will not begin until payment is received. Promptly mailing payment is important so not cause a delay in the receipt of your order.

Q: Why has my credit card been charged or my check cashed even though I have not received my order?
A: Most of the items we produce are custom-made based on your instructions. As a result, we cannot begin production on your project until we receive a firm financial commitment. All payments are required up front and in full so that we may begin working on your order. The only exception to the rule would be a purchase from a College or University. A faxed purchase order from the institution would be acceptable to begin work.

Q: What is GreekCreations.com's privacy policy? What information does GreekCreations.com collect and how is it used?
A: GreekCreations.com does not sell, share or solicit any of our customer information to third parties. Any information collected is used solely by GreekCreations.com to inform or contact our customers in regards to orders that have been placed, special offers, or money saving promotions. Your privacy is our top priority.

Q: Is my order going to be charged sales tax?
A: All orders shipped to addresses outside the state of Nebraska do not pay sales tax.

Q: Do you accept personal checks?
A: We are unable to accept personal checks for online orders. We accept Visa, MasterCard, American Express and Discover card. If it is necessary for you to send a personal check, please place your order over the phone by calling 1.800.820.8384. After your order is placed you may mail in payment. Production times begin after payment is received. Mail payment to Greek Creations.com at 9001 F Street Omaha, NE 68127.

Q: What are your hours of operation?
A: Our hours of operation are 8:00 a.m. to 6:00 p.m. (CST) Monday through Friday. Messages left after normal business hours will be returned promptly on the following business day. Our online store is always available for your convienence in shopping.

Q: What if I have questions that are not answered here?
A: Feel free to call one of our experienced customer service representatives at 1.800.820.8384. Our hours of operation are 8:00 a.m. to 6:00 p.m. (CST) Monday through Friday. Messages left after normal business hours will be returned the following business day. You may also send us an email at sales@greekcreations.com.

Q: What do I do if my order arrives and something is broken?
A: In the unlikely event that products are damaged during the shipping process, please call us within two business days of delivery receipt. Retain the products for a possible freight service inspection. Most damaged gift items can either be refunded or replaced; however we cannot guarantee replacement by the event date. When ordering glassware, we recommend ordering a few additional pieces in the unlikely event that part of your order becomes damaged during the shipping process. Note: Glassware items cannot be replaced if broken during transit. Greek Creations.com will refund the purchase price of any damaged pieces.